Privacy policy

Last updated: [DATE]

This Privacy Policy describes how Carter Young ("we," "us," or "our") collects, uses, and shares information about you when you visit or make a purchase from carteryoungus.com (the "Site").

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you give us directly, such as when you create an account, place an order, subscribe to our newsletter, or contact customer support:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely by our payment provider — see Section 4)

  • Order history and preferences (e.g., made-to-measure sizing details)

Information collected automatically when you browse the Site:

  • Device and browser information

  • IP address and approximate location

  • Pages viewed, links clicked, and time spent on the Site

  • Referring website or source

We collect this automatic information using cookies and similar tracking technologies. See Section 3 below.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including made-to-measure and international orders subject to duties and fees

  • Communicate with you about your order, account, or customer service requests

  • Send you marketing emails and newsletter offers, including your first-order discount, if you've opted in

  • Improve our Site, products, and customer experience

  • Detect and prevent fraud, abuse, or violations of our policies (including our return policy)

  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Site (e.g., keeping items in your cart), remember your preferences, and understand how visitors use the Site, including for analytics and advertising purposes.

You can control cookies through your browser settings. Disabling cookies may affect how the Site functions, including checkout.

4. How We Share Your Information

We do not sell your personal information. We share information with:

  • Service providers who help us operate the Site and fulfill orders, including our e-commerce platform (Shopify), payment processors, shipping and fulfillment partners, and email marketing providers.

  • Payment processors, who receive your payment information directly to process transactions securely; we do not store full payment card details.

  • Legal and safety purposes, where required to comply with the law, respond to legal requests, or protect the rights, property, or safety of Carter Young, our customers, or others.

  • Business transfers, in connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

5. International Orders

If you place an order from outside the United States, your order and associated information (including shipping details) may be processed and transferred internationally to fulfill your order, including for the calculation of applicable duties and import fees.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to process orders, maintain business records, and comply with legal, tax, and accounting requirements.

7. Your Rights & Choices

Depending on where you live, you may have the right to:

  • Access, correct, or delete the personal information we hold about you

  • Opt out of marketing communications at any time (via the unsubscribe link in our emails)

  • Object to or restrict certain processing of your information

  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at sales@carteryoungus.com.

California residents: You may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request deletion. We do not sell personal information.

EU/UK residents: You may have rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to lodge a complaint with your local data protection authority.

8. Children's Privacy

The Site is not directed to individuals under 16, and we do not knowingly collect personal information from children.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Carter Young [Company legal entity name, if different] [Business address] Email: sales@carteryoungus.com