FAQ

Our e-commerce stock ships from our US fulfillment center. All domestic (US) orders ship via UPS Standard Economy unless you select an expedited option at checkout.

Yes. Please note that as of Spring/Summer '26, all orders placed from outside the US are subject to duties and import fees, which are calculated and charged separately from your order total. Import fees for made-to-measure items are included in the price worldwide.

Delivery times vary by destination and shipping method. You'll receive a tracking link by email as soon as your order ships.

We have limited stock available at our UK studio. To arrange a private shopping appointment or ask about what's in stock there, email us at sales@carteryoungus.com.

Items returned within 14 days of the original shipment date, in new, unworn, original condition, are eligible for a full refund or exchange.

Items returned within 30 days of the original shipment date are eligible for store credit.

All returns must arrive in their original packaging with the barcode unobstructed.

Email sales@carteryoungus.com to initiate your return or exchange, and our team will walk you through the next steps.

Yes. We reserve the right to reject returns if we determine, at our discretion, that an item is worn, that multiple items were purchased with intent to resell, that packaging has been swapped to conceal a missing barcode, or that the return otherwise misuses this policy.

Made-to-measure pieces are cut and finished specifically for you, so they're generally final sale. If you have questions about your order, reach out to sales@carteryoungus.com before purchasing and we're happy to advise.

Our Made to Measure service lets you customize fit, fabric, and detailing on select pieces, including tailoring and tuxedos. Import fees are already built into the price of every made-to-measure item, worldwide.

Browse the Made to Measure collection or contact sales@carteryoungus.com for guidance on sizing, fabric options, and timelines.

Production timelines vary by piece and current order volume. Our team will confirm an estimated completion date when you place your order.

Each product page includes a size chart with measurements specific to that style, since fit can vary across tailoring, shirting, knitwear, and bottoms. If you're between sizes or unsure how a piece fits, email sales@carteryoungus.com with your measurements and we'll help you choose.

If a ready-to-wear piece doesn't fit, you can return or exchange it within the windows above. For made-to-measure pieces, contact us directly so we can help make it right.

We work with carefully selected manufacturers and factories across Europe who share our philosophy of making clothes designed to last. Our clothes are produced in Portugal, Italy, Romania and Wales, as well as an atelier in London, each partner chosen to create the perfect look and feel for each item.

No, but creating one lets you check out faster and track your orders. You can log in or create an account at checkout.

We accept all major credit cards and digital wallets available at checkout.

Yes. All payments are processed securely through our checkout provider; we never store your full card details on our servers.